Terms of service

Welcome to RIVI! These Terms & Conditions ("Terms") govern your use of our website (the "Site") and all services we provide (collectively, the "Services"). By accessing, browsing, or making a purchase on RIVI, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site, and we will update the "Last Updated" date below. Your continued use of our Services after such changes constitutes your acceptance of the new Terms. If you do not accept the updated Terms, please stop using our Services.

Who We Are

RIVI operates the website www.getrivi.com and related Services (the "Site").

For the purposes of these Terms and our Privacy Policy, "we," "us," "our," or "RIVI" refers to RIVI and our parent company, subsidiaries, and affiliates.

Your Account & Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years old and have the legal capacity to enter into binding contracts.
  • You have the legal right to enter into contracts in your country of residence.
  • You will provide accurate, current, and complete information when creating an account or placing an order.
  • You are not a person or entity prohibited from using our Services under applicable law.

You are responsible for maintaining the confidentiality of your account login credentials and password. You agree to notify us immediately at support@getrivi.com of any unauthorized access or use of your account. You accept full responsibility for all activities that occur under your account.

Use of Our Services

You agree to use our Services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of our Services. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Transmitting obscene or offensive content
  • Disrupting the normal flow of dialogue within our Services
  • Attempting to gain unauthorized access to our systems or networks
  • Reverse engineering, decompiling, or disassembling any part of our platform
  • Copying, reproducing, or distributing our content or technology without permission
  • Using our platform for commercial purposes without authorization
  • Misrepresenting yourself or providing false information

RIVI reserves the right to terminate or suspend your account and access to our Services without notice if we believe you have violated these Terms or applicable law.

Intellectual Property Rights

All materials on our Site—including but not limited to text, graphics, logos, images, photographs, videos, illustrations, designs, and software—are the exclusive property of RIVI or our content licensors and are protected by international copyright, trademark, and intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and view our Services for personal, non-commercial purposes only.

  • Copy, reproduce, modify, or create derivative works from any content
  • Distribute, transmit, display, or publish any content
  • Remove, alter, or obscure any copyright, trademark, or proprietary notices
  • Use our content for commercial purposes without written permission
  • Use our trademarks, logos, or brand elements without authorization

All rights not expressly granted are reserved to RIVI.

Your Purchase & Order

When you place an order through our Site:

  • You are making an offer to purchase our products subject to these Terms.
  • We reserve the right to accept, decline, or cancel your order at any time for any reason, including suspected fraudulent activity.
  • All orders are subject to verification and authorization.
  • Payment must be received and verified before we process your order.
  • Product availability is subject to our inventory at the time of order.
  • All prices are subject to change without notice, but orders will be honored at the price quoted at the time of purchase.

For detailed information about shipping, delivery, and costs, please see our Shipping Policy. For information about returns and refunds, please see our Returns Policy.

Payment & Billing

We accept various payment methods as displayed on our checkout page. All payments are processed securely through third-party payment processors. We do not store your full credit card information on our servers.

By providing payment information, you authorize RIVI and our payment processors to charge your account for the purchase and any applicable taxes, duties, or shipping fees.

In the event of a billing dispute, please contact us at support@getrivi.com within 30 days of the transaction.

Taxes, Duties & Import Fees

Prices displayed on our Site may not include applicable sales tax, VAT, GST, or other local taxes. These will be calculated and added at checkout based on your location.

For international orders, you are responsible for any import duties, customs fees, and taxes imposed by your country of residence. RIVI is not responsible for any additional charges imposed by customs authorities upon delivery.

Product Information & Accuracy

We strive to provide accurate descriptions, images, specifications, and ingredient information for all our products. However, we do not guarantee that all content on our Site is accurate, complete, or error-free.

If you believe a product has been described inaccurately, please contact us immediately at support@getrivi.com.

Health & Wellness Disclaimer

Our products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should consult with a qualified healthcare professional before using our products, especially if you are pregnant, nursing, taking medications, or have any pre-existing medical conditions.

Individual results may vary. Our products are not a substitute for a healthy diet, regular exercise, or professional medical treatment.

Limitation of Liability

To the fullest extent permitted by applicable law, RIVI and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services or products.

Our total liability to you in any 12-month period shall not exceed the amount you paid for the product or service that gave rise to the claim.

Disclaimers

Our Services are provided on an "as is" and "as available" basis. RIVI makes no warranties, express or implied, regarding the fitness of our Services or products for any particular purpose, the accuracy of any content, or that our Services will be uninterrupted or error-free.

Indemnification

You agree to indemnify and hold harmless RIVI, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of our Services, your violation of these Terms, or your violation of any applicable law.

Third-Party Links & Content

Our Site may contain links to third-party websites or services that are not operated by RIVI. We are not responsible for the content, accuracy, or practices of these external sites.

User-Generated Content & Feedback

If you submit feedback, comments, reviews, photos, or other content ("User Content"), you grant RIVI a royalty-free, worldwide, perpetual, irrevocable, and non-exclusive license to use, reproduce, modify, publish, and distribute your User Content.

You represent that your User Content does not infringe on any third-party rights and complies with applicable law.

Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance functionality, analyze site usage, and improve your experience. You can control cookie settings through your browser.

For more information, please review our Privacy Policy.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with applicable international commercial laws. If you are located in the European Union or another jurisdiction with consumer protection laws, you retain the rights granted to you under those laws.

Dispute Resolution

If you have a dispute with RIVI, please contact us first at support@getrivi.com so we can attempt to resolve the issue informally.

Accessibility & Accommodations

RIVI is committed to ensuring our Services are accessible to everyone. If you experience difficulty accessing any part of our Site, please contact us and we will assist you.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns Policy, and Cancellation Policy, constitute the entire agreement between you and RIVI regarding your use of our Services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Us

If you have questions about these Terms & Conditions or our Services, please contact us:

Email: support@getrivi.com

Our customer service team is available Monday to Friday, 9 AM – 6 PM EST.

Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, technology, or applicable law. Updated Terms will be posted on this page with a revised "Last Updated" date.

Last Updated: October 2025

Your continued use of our Services after changes are posted means that you accept and agree to the revised Terms.

We're here to help! Thank you for trusting RIVI.